Why do I not receive a confirmation email for a new appointment?

Created by Calenso Support, Modified on Tue, 12 Jul 2022 at 03:37 PM by Calenso Support

Check the following steps:

  • Is your e-mail stored correctly? (Company profile and profile employee)
  • Which location will be informed about new appointments? There are several setting options here:
    • Inform company

    • Inform booked resource

    • Inform company and booked resource

    • Inform store

    • Inform store and booked resource

    • Inform partner and branch

  • If no reminders or notifications follow for a group appointment, this may be due to the assigned resource. Check under step 4 whether you are also stored as a bookable resource for this group appointment.


  • Do you have SMS notifications enabled but no credit card on file? If yes, then you will not receive any confirmations, as SMS are chargeable. Here you can read more about credit cards and SMS notifications.

  • If you're still having trouble regarding notification mails or reminders, please contact our support, we're glad to help.

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