Why do I not receive a confirmation email for a new appointment?

Created by Calenso Support, Modified on Thu, 18 Jul at 1:49 PM by Calenso Support

This article explains why you may not receive a confirmation email for a new appointment and how to resolve this issue.

Reasons for Not Receiving Confirmation Emails 

  • Check Email Address
    Ensure your email address is entered correctly.

  • Notification Settings
    Check which areas are set to receive notifications about new appointments:
    • Company
    • Booked Resource
    • Company and Booked Resource
    • Branch
    • Branch and Booked Resource
    • Partner and Branch
  • Group Appointments and Resources
    Ensure you are assigned as a bookable resource for group appointments to receive notifications.
  • SMS Notifications
    If SMS notifications are enabled but no credit card is on file, you will not receive confirmations as SMS is a paid service.
  • Next Steps
    If issues with confirmation emails persist, please contact support.

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