Check the following steps:

  • Is your e-mail stored correctly? (Company profile and profile employee)
  • Are your notifications for appointments and group appointments activated?
  • If a group appointment is not followed by reminders or notifications, check the settings of the group appointment. Under step 2 you can define the notifications.
  • Have you activated SMS notifications, but not a credit card? If so, you will not receive any confirmations, as SMS are charged. Read more about credit cards and SMS notifications.

If you are still having problems with confirmation emails or reminders, please contact support and we will be happy to help you.