Calenso

FAQ 24

• Why can I no longer cancel an appointment?
• Calenso with Brave Browser or Safari
• My client has lost the appointment link. How do I resend the link with all data?
• Can I synchronize several calendars and if so which ones?
• Why do I not receive a confirmation email for a new appointment?

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Registration appointments 7

• Step 1: Basic data
• Step 2: Add Services
• Step 3: Add Employees
• Step 4: Calendar
• Step 5: Availability

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Group appointment registration 7

• Step 1: Basic Data
• Step 2: Information
• Step 3: Settings
• Step 4: Capacity
• Step 5: Add time windows

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Dashboard 6

• Navigation
• Dashboard Overview
• Where do I see my open PayPal fees?
• Customize Dashboard View
• Calenso Search Fuction

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Feature proposal 5

• What are feature proposals?
• Submit feature proposal
• Vote for a proposed feature
• Approval process for feature proposals
• Guidelines for feature proposals

User Profile and Password 3

• Edit profile
• Change or reset password
• Data download personal profile

Company Profile 3

• General information
• Data download
• Delete account

Manage subscription 8

• Free account with Calenso
• Upgrade subscription
• Whitelabel-Subscription
• Can I open an account without a credit card?
• Add credit card and overview

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Delete account 3

• How do I delete my account?
• Data download before deletion of the account
• What happens to my data after the deletion of the account?

Notifications 4

• Appointment page customer view
• Settings Notifications
• Email notifications
• SMS notifications

Booking Widget Settings 21

• General settings Booking widget
• Supported languages for multilingualism
• What does a Calenso booking site look like?
• Booking an appointment from the customer's perspective
• Where can I find the link to the Calenso booking site?

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Booking Widget Integration 13

• Add Calenso booking widget on your own website
• How do I add Calenso on Google My Business?
• Add Calenso booking widget on Instagram
• Integrate Calenso booking widget on Wordpress
• Add Calenso booking widget on Facebook

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GDPR 6

• Apply for data processing agreement (dpa)
• Encryption of customer and appointment data
• Where is Calenso hosted?
• Privacy policy
• Data security and backup

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Style booking widget 1

• Custom CSS for the booking widget

Booking questions 8

• Questionnaire block for personal data
• Add booking questions
• What types of booking questions are there in Calenso?
• Data protection notice for customers
• Add pre-defined templates

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Services 7

• Add services
• Create service category
• Arrange services
• Capture multilingualism for services
• Lead and Follow-up Time for services

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Resources and employees 11

• Create employees
• Create Resource
• Edit employee or resource
• Skills of employees or resources
• Make employees or resources bookable or deactivate them

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External calendars 14

• Supported external calendar functions by provider
• Basic information about external calendars
• Connect external calendar
• Synchronize Google Calendar
• Synchronize iCloud calendar

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Availabilities 2

• Edit presences
• Exceptional Availabilities

Absences 2

• Edit absences
• Import (official) holidays as absence

Stores 2

• Add a store
• Online Store

Templates 3

• Templates: Custom communication texts for e-mail and SMS notifications
• QR code function
• Placeholders for Templates

Customer Types 1

• Customer types

Categories 1

• Categories

Webhooks 4

• How do I connect Zapier to Calenso?
• What are Webhooks?
• What types of Webhook events are there?
• How do I configure Webhooks in Calenso?

VAT 1

• VAT

Whitelabel 2

• Whitelabel
• Configuring SPF entry for own E-mail sender

Coupons 3

• Create and edit coupons
• Redeem coupon
• Export coupon list

Smart Actions 7

• What are Smart Actions?
• How do I activate Smart Actions?
• Mass cancellations of appointments and group appointments
• Send e-mail before the appointment (in addition to the appointment reminder)
• Set up thank you messages

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Calendar 1

• Calendar Pro

Link to third party providers 3

• Google Tag Manager (GTM-XXXXXXX) in the booking widget
• Google Analytics Tracking (UA-XXXXXXXX-X) in the booking widget
• Google Tag Manager (GTM-XXXXX) in the Smart-Widget

Online payment and coupons 5

• General information about online payment
• Online Payment
• Connect and setup Bexio with Calenso
• Connect and set up Stripe with Calenso
• Connect PayPal with Calenso

Meeting provider 8

• Meeting providers
• Add and delete Zoom as a meeting provider
• Verify Calenso for Zoom SSO login
• Add Cisco Webex as a meeting provider
• Add GoTo Meeting as a meeting provider

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Registration 1

• Requirements for registration

Review progress 2

• How do I use the Calenso Reseller Dashboard?
• What can I earn with Calenso?

Recruit customers 1

• How can I communicate Calenso to my customers?

Reseller Program 2

• Login as reseller admin to partner accounts
• How to use the Support Portal

Customers 7

• Create a customer
• Detail view customer
• Create notes for customers
• Customer management and filters
• Export customer list

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Group appointments 10

• What are group appointments?
• Create a group appointment
• Group appointment detail view
• How do you create group appointments lasting several days?
• Delete individual registrations for group appointments lasting several days

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Individual appointments 9

• Appointments overview
• Create an appointment
• Create an appointment with the booking assistant
• Edit an appointment
• Rebook or move appointment

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Update Information 50

• Calenso Release v4.31.0 (17.12.2021)
• Calenso Release v4.30.0 (26.11.2021)
• Calenso Release v4.29.0 (12.11.2021)
• Calenso Release v4.28.0 (29.10.2021)
• Calenso Release v4.27.0 (01.10.2021)

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Error messages 2

• Hard Refresh the browser (macOS/Windows)
• All error messages at a glance

Maintenance work 1

• All maintenance work at a glance