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Knowledge base
First Steps and FAQ
FAQ
24
Why can I no longer cancel an appointment?
Calenso with Brave Browser or Safari
My client has lost the appointment link. How do I resend the link with all data?
Can I synchronize several calendars and if so which ones?
Why do I not receive a confirmation email for a new appointment?
View all 24
Registration appointments
7
Step 1: Basic data
Step 2: Add Services
Step 3: Add Employees
Step 4: Calendar
Step 5: Availability
View all 7
Group appointment registration
7
Step 1: Basic Data
Step 2: Information
Step 3: Settings
Step 4: Capacity
Step 5: Add time windows
View all 7
Dashboard
6
Navigation
Dashboard Overview
Where do I see my open PayPal fees?
Customize Dashboard View
Calenso Search Fuction
View all 6
Feature proposal
5
What are feature proposals?
Submit feature proposal
Vote for a proposed feature
Approval process for feature proposals
Guidelines for feature proposals
General Settings
User Profile and Password
3
Edit profile
Change or reset password
Data download personal profile
Company Profile
3
General information
Data download
Delete account
Manage subscription
8
Free account with Calenso
Upgrade subscription
Whitelabel-Subscription
Can I open an account without a credit card?
Add credit card and overview
View all 8
Delete account
3
How do I delete my account?
Data download before deletion of the account
What happens to my data after the deletion of the account?
Notifications
4
Appointment page customer view
Settings Notifications
Email notifications
SMS notifications
Booking Widget Settings
21
General settings Booking widget
Supported languages for multilingualism
What does a Calenso booking site look like?
Booking an appointment from the customer's perspective
Where can I find the link to the Calenso booking site?
View all 21
Booking Widget Integration
13
Add Calenso booking widget on your own website
How do I add Calenso on Google My Business?
Add Calenso booking widget on Instagram
Integrate Calenso booking widget on Wordpress
Add Calenso booking widget on Facebook
View all 13
GDPR
6
Apply for data processing agreement (dpa)
Encryption of customer and appointment data
Where is Calenso hosted?
Privacy policy
Data security and backup
View all 6
Style booking widget
1
Custom CSS for the booking widget
Master data
Booking questions
8
Questionnaire block for personal data
Add booking questions
What types of booking questions are there in Calenso?
Data protection notice for customers
Add pre-defined templates
View all 8
Services
7
Add services
Create service category
Arrange services
Capture multilingualism for services
Lead and Follow-up Time for services
View all 7
Resources and employees
11
Create employees
Create Resource
Edit employee or resource
Skills of employees or resources
Make employees or resources bookable or deactivate them
View all 11
External calendars
14
Supported external calendar functions by provider
Basic information about external calendars
Connect external calendar
Synchronize Google Calendar
Synchronize iCloud calendar
View all 14
Availabilities
2
Edit presences
Exceptional Availabilities
Absences
2
Edit absences
Import (official) holidays as absence
Stores
2
Add a store
Online Store
Templates
3
Templates: Custom communication texts for e-mail and SMS notifications
QR code function
Placeholders for Templates
Customer Types
1
Customer types
Categories
1
Categories
Webhooks
4
How do I connect Zapier to Calenso?
What are Webhooks?
What types of Webhook events are there?
How do I configure Webhooks in Calenso?
VAT
1
VAT
Whitelabel
2
Whitelabel
Configuring SPF entry for own E-mail sender
Coupons
3
Create and edit coupons
Redeem coupon
Export coupon list
Smart Actions
7
What are Smart Actions?
How do I activate Smart Actions?
Mass cancellations of appointments and group appointments
Send e-mail before the appointment (in addition to the appointment reminder)
Set up thank you messages
View all 7
Calendar
1
Calendar Pro
Integration
Link to third party providers
3
Google Tag Manager (GTM-XXXXXXX) in the booking widget
Google Analytics Tracking (UA-XXXXXXXX-X) in the booking widget
Google Tag Manager (GTM-XXXXX) in the Smart-Widget
Online payment and coupons
5
General information about online payment
Online Payment
Connect and setup Bexio with Calenso
Connect and set up Stripe with Calenso
Connect PayPal with Calenso
Meeting provider
8
Meeting providers
Add and delete Zoom as a meeting provider
Verify Calenso for Zoom SSO login
Add Cisco Webex as a meeting provider
Add GoTo Meeting as a meeting provider
View all 8
Reseller Program
Registration
1
Requirements for registration
Review progress
2
How do I use the Calenso Reseller Dashboard?
What can I earn with Calenso?
Recruit customers
1
How can I communicate Calenso to my customers?
Reseller Program
2
Login as reseller admin to partner accounts
How to use the Support Portal
Appointments, group appointments and customers
Customers
7
Create a customer
Detail view customer
Create notes for customers
Customer management and filters
Export customer list
View all 7
Group appointments
10
What are group appointments?
Create a group appointment
Group appointment detail view
How do you create group appointments lasting several days?
Delete individual registrations for group appointments lasting several days
View all 10
Individual appointments
9
Appointments overview
Create an appointment
Create an appointment with the booking assistant
Edit an appointment
Rebook or move appointment
View all 9
System information
Update Information
50
Calenso Release v4.31.0 (17.12.2021)
Calenso Release v4.30.0 (26.11.2021)
Calenso Release v4.29.0 (12.11.2021)
Calenso Release v4.28.0 (29.10.2021)
Calenso Release v4.27.0 (01.10.2021)
View all 50
Error messages
2
Hard Refresh the browser (macOS/Windows)
All error messages at a glance
Maintenance work
1
All maintenance work at a glance