FAQ

Why can I no longer cancel an appointment?
There are several ways how to cancel an appointment. If it is no longer possible for you, it could be that you tried it via the "Customer link" an...
Thu, 21 Oct, 2021 at 1:32 PM
Calenso with Brave Browser or Safari
Browsers which put the privacy of users first may interfere with the functioning of Calenso. This is particularly problematic if scripts are blocked by the ...
Mon, 16 Nov, 2020 at 2:52 PM
My client has lost the appointment link. How do I resend the link with all data?
Under "Appointments" -> "Individual Appointments" you can see all appointments listed. Click on the three dots on the right sid...
Thu, 22 Apr, 2021 at 4:39 PM
Can I synchronize several calendars and if so which ones?
It is possible to enter several calendars per employee. Calenso supports synchronisation with Google Calendar, iCloud, Office365 and Exchange. Go to "P...
Thu, 22 Apr, 2021 at 4:40 PM
Why do I not receive a confirmation email for a new appointment?
Check the following steps: Is your e-mail stored correctly? (Company profile and profile employee) Are your notifications for appointments and group appo...
Thu, 22 Apr, 2021 at 4:41 PM
Why do I get an email that my external calendar needs to be reconnected?
If you have not used your connected external calendar for a while, you will need to renew the connection. The best thing to do is to delete the calendar fro...
Thu, 22 Apr, 2021 at 4:41 PM
What data is transferred from the external calendar to the Calenso calendar when synchronizing?
Not many. The calendar is only told when you have already entered an appointment in your calendar and are therefore not available. We cannot view appointmen...
Thu, 22 Apr, 2021 at 4:42 PM
How do I integrate the booking widget into my website?
There are several ways to add the booking widget to your website. We have made a general guide for this. You can find it here.  There are also specific ...
Thu, 22 Apr, 2021 at 4:43 PM
Can I adapt the booking widget to the style of my website?
Yes! all colours can be edited under "Profile" -> "Booking widget" -> "Booking widget settings". Have a look at...
Thu, 22 Apr, 2021 at 4:43 PM
Is there a payment function for my customers so that appointments are paid for immediately?
Yes, Calenso supports online payments. All you need is a credit card and a Stripe or PayPal account if you wish to pay by credit card. With a bexio account,...
Thu, 22 Apr, 2021 at 4:44 PM