FAQ

Is there a possibility to ask questions to the customer during the booking?
Yes, under "Settings" -> "Booking questions" you can define different questions. These can be activated as mandatory fields or as opt...
Thu, 22 Apr, 2021 at 4:50 PM
Is it possible as a company to first confirm appointments before they are automatically confirmed to the customer?
No. Calenso does not offer this function. However, by automatically synchronizing all connected external calendars and the settings in your company profile,...
Thu, 22 Apr, 2021 at 4:50 PM
I have made an appointment by phone or e-mail, how do I save the appointment on Calenso?
You have several options: The easiest way is to create an entry in your external calendar - provided you have connected an external calendar to Calenso. A...
Fri, 23 Apr, 2021 at 9:04 AM
13. Why does the loading time of my calendar in the booking widget take too long?
This could have various reasons and cannot be answered conclusively. Therefore, please contact the support, so that we can look for solutions together.  ...
Mon, 25 Oct, 2021 at 2:17 PM
Where is the data hosted by Calenso?
All data is hosted in Switzerland. You can find more information about hosting here.
Thu, 22 Apr, 2021 at 5:09 PM
Why does it not show me a free appointment over several weeks/days?
This can have several possibilities. Here we would like to list the most common reasons: Absences: Please check if a longer absence has been recorded. ...
Mon, 25 Oct, 2021 at 2:34 PM
Can the booking widget be personalized?
Yes! There are several ways how to customize the design.  The colors of the booking widget can be customized: Design The different names, titles and t...
Mon, 25 Oct, 2021 at 2:53 PM
Why is my created service not displayed in the booking widget?
If a created service is not displayed in the booking widget, this may be due to the following reasons: Has the service been connected to a resource tha...
Mon, 25 Oct, 2021 at 4:32 PM
How can I delete my account?
Go to your profile settings under "Company profile". Here you will find the selection to delete your account. According to art. 17 of the GDPR...
Fri, 23 Apr, 2021 at 8:57 AM
Can I define a buffer time between my appointments?
You can define both preparation times and postprocessing times. You can read how this works here.
Fri, 23 Apr, 2021 at 9:03 AM