Es sollen die Benachrichtigungen an Ihre Kunden und an Ihr Unternehmen über Ihren Inxmail Account gesendet werden, anstatt über Calenso? Das ist nun möglich mit der Inxmail-Integration.
INHALTSVERZEICHNIS
- Für wen steht diese Funktion zur Verfügung?
- Wo kann die Verknüpfung zu Inxmail hergestellt werden?
- Welche Daten werden für die Verknüpfung benötigt?
- Welche Benachrichtigungen können über Inxmail gesendet werden?
- Wie sieht die Datenstruktur für die einzelnen Events aus?
- Neue Buchung: Benachrichtigung an Kunden
- Neue Buchung: Benachrichtigung an Partner
- Erinnerung an Termin für Kunden
- Umbuchung: Benachrichtigung an Kunden
- Umbuchung: Benachrichtigung an Partner
- Stornierung: Benachrichtigung an Kunden
- Stornierung: Benachrichtigung an Partner
- Smart Action: Zufriedenheitsumfrage nach dem Termin
- Smart Actions: E-Mail an Kunde vor dem Termin
- Smart Actions: Automatisches Dankemail nach dem Termin
- Vorteil
Für wen steht diese Funktion zur Verfügung?
Diese Funktion steht exklusiv für unsere Enterprise-Kunden zur Verfügung.
Wo kann die Verknüpfung zu Inxmail hergestellt werden?
Unter Einstellungen ist unten links der Menüpunkt Inxmail zu finden:
Welche Daten werden für die Verknüpfung benötigt?
Für die Einrichtung der Schnittstelle zu Inxmail werden folgende Parameter benötigt:
- API-URL
- API-ID
- API-Secret
- Ablaufdatum des API Secret
Welche Benachrichtigungen können über Inxmail gesendet werden?
Folgende Benachrichtigungen lassen sich über Inxmail senden:
- Neue Buchung: Benachrichtigung an Kunden
- Neue Buchung: Benachrichtigung an Partner
- Erinnerung an Termin für Kunden
- Umbuchung: Benachrichtigung an Kunden
- Umbuchung: Benachrichtigung an Partner
- Stornierung: Benachrichtigung an Kunden
- Stornierung: Benachrichtigung an Partner
- Smart Action: Zufriedenheitsumfrage nach dem Termin
- Smart Actions: E-Mail an Kunde vor dem Termin
- Smart Actions: Automatisches Dankemail nach dem Termin
Wie sieht die Datenstruktur für die einzelnen Events aus?
Neue Buchung: Benachrichtigung an Kunden
Event: calenso.booking.inform-customer
{
"event": "calenso.booking.inform-customer",
"payload": {
"customer": {
"id": 10000,
"uuid": "f7e9b446-12a7-4085-ac85-XXXXXXX",
"prename": "Patrick",
"lastname": "Breiter"
"email": "xxxxxxxx@xxxxxxx.com",
"language": "de",
"salutation": "m"
},
"worker": {
"id": 10000,
"uuid": "f7e9b446-12a7-4085-ac85-XXXXXXX",
"full_name": "Xxxxx Xxxxx",
"prename": "Xxxxxx",
"lastname": "Xxxxxx",
"email": "xxxxxx.xxxxxx@xxxxxx.com"
},
"appointment": {
"id": 10000,
"start": "2021-03-30T18:05:00+00:00",
"end": "2021-03-30T19:05:00+00:00",
"title": "Termin mit Xxxxxx Xxxxxxx",
"description": "Gebuchte Dienstleistungen: xyz",
"uuid": "f7e9b446-12a7-[...]",
"remarks": "Ich freue mich auf den Termin :)",
"url": "https://dashboard.calenso.com/appointments/f7e9b446-12a7-[...]"
"rebook_reason": null,
"cancellation_reason": null
}
},
"attachments": [
{
"filename": "Termin.ics",
"content-type": "text/calendar",
"content": "QkVHSU46VkNBTEVOREFSClZFUlNJT04XXXXXXXX[...]"
}
]
}Neue Buchung: Benachrichtigung an Partner
Event: calenso.booking.inform-partner
{
"event": "calenso.booking.inform-partner",
"payload": {
"customer": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"prename": "XXXXXX",
"lastname": "XXXXXXX"
"email": "xxxxxxxx@xxxxxx.com",
"language": "de",
"salutation": "m"
},
"worker": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"full_name": "Xxxxxxx Xxxxxx",
"prename": "Xxxxxx",
"lastname": "Xxxxxxx",
"email": "xxxxxx.xxxxx@xxxxx.com"
},
"appointment": {
"id": 10000,
"start": "2021-03-30T18:05:00+00:00",
"end": "2021-03-30T19:05:00+00:00",
"title": "Termin mit Xxxxxx Xxxxxx",
"description": "Gebuchte Dienstleistungen: xyz",
"uuid": "f7e9b446-12a7-4085-ac85-XXXXXXXX",
"remarks": "Ich freue mich auf den Termin :)",
"url": "https://dashboard.calenso.com/appointments/f7e9b446-12a7-[...]"
"rebook_reason": null,
"cancellation_reason": null
}
},
"attachments": [
{
"filename": "Termin.ics",
"content-type": "text/calendar",
"content": "QkVHSU46VkNBTEVOREFSClZFUlNJT046XXXXXXX[...]"
}
]
}Erinnerung an Termin für Kunden
Event: calenso.booking.remind-customer
{
"event": "calenso.booking.inform-customer",
"payload": {
"customer": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"prename": "Xxxxxx",
"lastname": "Xxxxxxx"
"email": "xxxxxxx@xxxxxx.com",
"language": "de",
"salutation": "m"
},
"worker": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"full_name": "Xxxxxx Xxxxxx",
"prename": "Xxxxxx",
"lastname": "Xxxxxxx",
"email": "xxxxxxx.xxxxxx@xxxxxx.com"
},
"appointment": {
"id": 10000,
"start": "2021-03-30T18:05:00+00:00",
"end": "2021-03-30T19:05:00+00:00",
"title": "Termin mit Xxxxxxx Xxxxxx",
"description": "Gebuchte Dienstleistungen: xyz",
"uuid": "f7e9b446-12a7-[...]",
"remarks": "Ich freue mich auf den Termin :)",
"url": "https://dashboard.calenso.com/appointments/f7e9b446-12a7-[...]"
"rebook_reason": null,
"cancellation_reason": null
}
},
"attachments": [
{
"filename": "Termin.ics",
"content-type": "text/calendar",
"content": "QkVHSU46VkNBTEVOREFSClZFUlNJT046Mi4wClXXXXX[...]"
}
]
}Umbuchung: Benachrichtigung an Kunden
Event: calenso.booking.rebook.inform-customer
{
"event": "calenso.booking.cancel.inform-customer",
"payload": {
"customer": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"prename": "Xxxxxxx",
"lastname": "Xxxxxx"
"email": "xxxxxxx@xxxxxxx.com",
"language": "de",
"salutation": "m"
},
"worker": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"full_name": "Xxxxxx Xxxxxx",
"prename": "Xxxxxx",
"lastname": "Xxxxxxx",
"email": "xxxxxx.xxxxx@xxxxx.com"
},
"appointment": {
"id": 10000,
"start": "2021-03-30T18:05:00+00:00",
"end": "2021-03-30T19:05:00+00:00",
"title": "Termin mit Xxxxxx Xxxxxx",
"description": "Gebuchte Dienstleistungen: xyz",
"uuid": "f7e9b446-12a7-4085-ac85-XXXXXXX",
"remarks": "Ich freue mich auf den Termin :)",
"url": "https://dashboard.calenso.com/appointments/f7e9b446-12a7-[...]"
"rebook_reason": "Ich habe einen Arzttermin",
"cancellation_reason": "Ich fühle mich unwohl"
},
"original_appointment": {
"id": 10000,
"start": "2021-02-30T18:05:00+00:00",
"end": "2021-02-30T19:05:00+00:00",
"title": "Termin mit Patrick Breiter",
"description": "Gebuchte Dienstleistungen: xyz",
"uuid": "f7e9b446-12a7-4085-ac85-XXXXXXX",
"remarks": "Ich freue mich auf den Termin :)",
"url": "https://dashboard.calenso.com/appointments/f7e9b446-12a7-[...]"
"rebook_reason": null,
"cancellation_reason": null
}
},
"attachments": [
{
"filename": "Termin.ics",
"content-type": "text/calendar",
"content": "QkVHSU46VkNBTEVOREFSClZFUlNJT046Mi4wClXXXXXX[...]"
}
]
}Umbuchung: Benachrichtigung an Partner
Event: calenso.booking.rebook.inform-partner
{
"event": "calenso.booking.cancel.inform-customer",
"payload": {
"customer": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"prename": "Xxxxxxx",
"lastname": "Xxxxxxx"
"email": "xxxxxxxx@xxxxxxx.com",
"language": "de",
"salutation": "m"
},
"worker": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"full_name": "Xxxxxxx Xxxxxxx",
"prename": "Xxxxxxx",
"lastname": "Xxxxxxx",
"email": "xxxxxxx.xxxxxx@xxxxxx.com"
},
"appointment": {
"id": 10000,
"start": "2021-03-30T18:05:00+00:00",
"end": "2021-03-30T19:05:00+00:00",
"title": "Termin mit Patrick Breiter",
"description": "Gebuchte Dienstleistungen: xyz",
"uuid": "f7e9b446-12a7-4085-ac85-XXXXXXXX",
"remarks": "Ich freue mich auf den Termin :)",
"url": "https://dashboard.calenso.com/appointments/f7e9b446-12a7-[...]"
"rebook_reason": "Ich habe einen Arzttermin",
"cancellation_reason": "Ich fühle mich unwohl"
},
"original_appointment": {
"id": 10000,
"start": "2021-02-30T18:05:00+00:00",
"end": "2021-02-30T19:05:00+00:00",
"title": "Termin mit Xxxxxx Xxxxxx",
"description": "Gebuchte Dienstleistungen: xyz",
"uuid": "f7e9b446-12a7-4085-ac85-XXXXXXXX",
"remarks": "Ich freue mich auf den Termin :)",
"url": "https://dashboard.calenso.com/appointments/f7e9b446-12a7-[...]"
"rebook_reason": null,
"cancellation_reason": null
}
},
"attachments": [
{
"filename": "Termin.ics",
"content-type": "text/calendar",
"content": "QkVHSU46VkNBTEVOREFSClZFUlNJT046MiXXXXXXX[...]"
}
]
}Stornierung: Benachrichtigung an Kunden
Event: calenso.booking.cancel.inform-customer
{
"event": "calenso.booking.cancel.inform-customer",
"payload": {
"customer": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"prename": "Xxxxxxx",
"lastname": "Xxxxxxx"
"email": "xxxxxxxx@xxxxxxx.com",
"language": "de",
"salutation": "m"
},
"worker": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"full_name": "Xxxxxxx Xxxxxx",
"prename": "Xxxxxxx",
"lastname": "Xxxxxxx",
"email": "xxxxxx.xxxxx@xxxxxx.com"
},
"appointment": {
"id": 10000,
"start": "2021-03-30T18:05:00+00:00",
"end": "2021-03-30T19:05:00+00:00",
"title": "Termin mit Xxxxxx Xxxxxx",
"description": "Gebuchte Dienstleistungen: xyz",
"uuid": "f7e9b446-12a7-4085-ac85-XXXXXXx",
"remarks": "Ich freue mich auf den Termin :)",
"url": "https://dashboard.calenso.com/appointments/f7e9b446-12a7-[...]"
"rebook_reason": null,
"cancellation_reason": null
}
}
}Stornierung: Benachrichtigung an Partner
Event: calenso.booking.cancel.inform-partner
{
"event": "calenso.booking.cancel.inform-partner",
"payload": {
"customer": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"prename": "Xxxxx",
"lastname": "Xxxxxx"
"email": "xxxxxxx@xxxxxx.com",
"language": "de",
"salutation": "m"
},
"worker": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"full_name": "Xxxxxxx Xxxxxxx",
"prename": "Xxxxxxx",
"lastname": "Xxxxxx",
"email": "xxxxx.xxxxx@xxxxx.com"
},
"appointment": {
"id": 10000,
"start": "2021-03-30T18:05:00+00:00",
"end": "2021-03-30T19:05:00+00:00",
"title": "Termin mit Xxxxxx Xxxxx",
"description": "Gebuchte Dienstleistungen: xyz",
"uuid": "f7e9b446-12a7-4085-ac85-XXXXXXXX",
"remarks": "Ich freue mich auf den Termin :)",
"url": "https://dashboard.calenso.com/appointments/f7e9b446-12a7-[...]"
"rebook_reason": null,
"cancellation_reason": null
"deleted": "2021-03-30T18:05:00+00:00"
}
}
}Smart Action: Zufriedenheitsumfrage nach dem Termin
Event: calenso.smart-action.survey-after-appointment.inform-customer
{
"event": "calenso.smart-action.survey-after-appointment.inform-customer",
"payload": {
"customer": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"prename": "Xxxxxx",
"lastname": "Xxxxxxx"
"email": "xxxxxx@xxxxxxx.com",
"language": "de",
"salutation": "m"
},
"worker": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"full_name": "Xxxxxx Xxxxxx",
"prename": "Xxxxxxxx",
"lastname": "Xxxxxx",
"email": "xxxxxxx.xxxxx@xxxxxxxx.com"
},
"appointment": {
"id": 10000,
"start": "2021-03-30T18:05:00+00:00",
"end": "2021-03-30T19:05:00+00:00",
"title": "Termin mit Xxxxxxx Xxxxxxx",
"description": "Gebuchte Dienstleistungen: xyz",
"uuid": "f7e9b446-12a7-4085-ac85-XXXXXXXX",
"remarks": "Ich freue mich auf den Termin :)",
"url": "https://dashboard.calenso.com/appointments/f7e9b446-12a7-[...]"
"rebook_reason": null,
"cancellation_reason": null
}
}
}Smart Actions: E-Mail an Kunde vor dem Termin
Event: calenso.smart-action.notification-before-appointment.inform-customer
{
"event": "calenso.smart-action.notification-before-appointment.inform-customer",
"payload": {
"customer": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"prename": "Xxxxxxx",
"lastname": "Xxxxxxx"
"email": "xxxxxxx@xxxxxxx.com",
"language": "de",
"salutation": "m"
},
"worker": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"full_name": "Xxxxxxx Xxxxxxx",
"prename": "Xxxxxx",
"lastname": "Xxxxxxx",
"email": "xxxxxxx.xxxxx@xxxxxx.com"
},
"appointment": {
"id": 10000,
"start": "2021-03-30T18:05:00+00:00",
"end": "2021-03-30T19:05:00+00:00",
"title": "Termin mit Xxxxxx Xxxxxx",
"description": "Gebuchte Dienstleistungen: xyz",
"uuid": "f7e9b446-12a7-4085-ac85-5b80d7740ab8",
"remarks": "Ich freue mich auf den Termin :)",
"url": "https://dashboard.calenso.com/appointments/f7e9b446-12a7-[...]"
"rebook_reason": null,
"cancellation_reason": null
}
},
"attachments": [
{
"filename": "Termin.ics",
"content-type": "text/calendar",
"content": "QkVHSU46VkNBTEVOREFSClZFUlNJT046Mi4wClBXXXXXXX[...]"
}
]
}Smart Actions: Automatisches Dankemail nach dem Termin
Event: calenso.smart-action.thank-you-after-appointment.inform-customer
{
"event": "calenso.smart-action.thank-you-after-appointment.inform-customer",
"payload": {
"customer": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"prename": "Xxxxxxx",
"lastname": "Xxxxxxx"
"email": "xxxxxxx@xxxxxx.com",
"language": "de",
"salutation": "m"
},
"worker": {
"id": 10000,
"uuid": "f7e9b446-12a7-[...]",
"full_name": "Xxxxxxx Xxxxxx",
"prename": "Xxxxxx",
"lastname": "Xxxxxxx",
"email": "xxxxxxx.xxxxxx@xxxxxx.com"
},
"appointment": {
"id": 10000,
"start": "2021-03-30T18:05:00+00:00",
"end": "2021-03-30T19:05:00+00:00",
"title": "Termin mit Xxxxxx Xxxxxx",
"description": "Gebuchte Dienstleistungen: xyz",
"uuid": "f7e9b446-12a7-4085-ac85-XXXXXXX",
"remarks": "Ich freue mich auf den Termin :)",
"url": "https://dashboard.calenso.com/appointments/f7e9b446-12a7-[...]"
"rebook_reason": null,
"cancellation_reason": null
}
}
}Vorteil
Wenn die oben genannten E-Mails über Inxmail versendet werden, können diese komplett unabhängig gestaltet werden und entsprechen so der eigenen Corporate Identity.
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