Do you want notifications to be sent to your customers and your company via your Inxmail account instead of Calenso? This is now possible with the Inxmail integration.
TABLE OF CONTENT
- What Subscription do I need to use this feature?
- Where can I set up the connection to Inxmail?
- Which credentials are needed?
- Which notifications can be sent via Inxmail?
- How is the data structured for each event?
- New booking: Notification to customer
- New booking: Notification to partner
- Reminder for customer
- Rebooking: Notification for customer
- Rebooking: Notification for partner
- Cancellation: Notification for customer
- Cancellation: Notification for partner
- Smart Action: Survey after the appointment
- Smart Actions: Notification before the appointment
- Smart Actions: Thank you-mail after the appointment
- What is the benefit?
What Subscription do I need to use this feature?
This feature is available to all our Enterprise-Partners.
Where can I set up the connection to Inxmail?
Under Settings you can find the Inxmail under the section Integrations:
Which credentials are needed?
To establish a connection to Inxmail, the following credentials are needed:
- API-URL
- API-ID
- API-Secret
- Expiry date of the API Secret
Which notifications can be sent via Inxmail?
The following notifications can be sent via Inxmail:
- New booking: Notification to customer
- New booking: Notification to partner
- Reminder for customer
- Rebooking: Notification for customer
- Rebooking: Notification for partner
- Cancellation: Notification for customer
- Cancellation: Notification for partner
- Smart Action: Survey after the appointment
- Smart Actions: Notification before the appointment
- Smart Actions: Thank you-mail after the appointment
How is the data structured for each event?
New booking: Notification to customer
Event: calenso.booking.inform-customer
New booking: Notification to partner
Event: calenso.booking.inform-partner
Reminder for customer
Event: calenso.booking.remind-customer
Rebooking: Notification for customer
Event: calenso.booking.rebook.inform-customer
Rebooking: Notification for partner
Event: calenso.booking.rebook.inform-partner
Cancellation: Notification for customer
Event: calenso.booking.cancel.inform-customer
Cancellation: Notification for partner
Event: calenso.booking.cancel.inform-partner
Smart Action: Survey after the appointment
Event: calenso.smart-action.survey-after-appointment.inform-customer
Smart Actions: Notification before the appointment
Event: calenso.smart-action.notification-before-appointment.inform-customer
Smart Actions: Thank you-mail after the appointment
Event: calenso.smart-action.thank-you-after-appointment.inform-customer
What is the benefit?
All the above mentioned E-Mails can be designed completely independently so they can meet your CI entirely.
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