Troubleshooting external calendar

Created by Calenso Support, Modified on Mon, 09 May 2022 at 11:24 AM by Calenso Support

INHALTSVERZEICHNIS


There are several reasons why there may be problems with an external calendar. If an external calendar loses connection with Calenso, you will be informed by mail.


New registration required

If you have been connected to an external calendar for a longer period of time, you may have to log in again. The easiest way to do this is to delete the external calendar and add it again. In the overview of your external calendars under your profile, you can delete a calendar using the three dots in the upper corners. Then repeat the steps for a new connection.



Update from the external provider

When external calendar providers update their software, the connection may not work properly. In this case, delete the calendar and add it again.

This problem is more common with Apple iCloud calendars. This is because Apple does not publish updates and therefore we cannot make any adjustments in a timely manner. We recommend switching to Google Calendar. You can find instructions on how to easily switch from iCloud to Google Calendar in this blog post.


The dates in the external calendar are shifted

When customers make appointments with you or you enter them in the internal booking widget, they are created in the Calenso calendar and synchronized with your external calendar.

Sometimes it happens that appointments in the external calendar appear shifted. This looks like this (The arrows show you which entries belong together, but were stored asynchronously):



How to change the time zone settings in Google Calendar, you will find here.


For your Google Calendar to sync correctly with Calenso, adjust the following time zone setting:


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