Tracking changes to settings with audit logs

TABLE OF CONTENT

• Introduction
  • Background information
• Required subscription
• Description of the function
  • Access to audit logs
  • View of the audit logs
  • Filter options
  • Log-Details
  • Data export
    • Export of all audit logs
    • Export of individual audit logs
• Data retention and deletion
• Summary

Introduction

Audit Logs sind ein wichtiges Werkzeug zur Überwachung und Nachverfolgung von Aktivitäten innerhalb Ihres Calenso-Kontos. Diese Funktion ermöglicht es Ihnen, detaillierte Informationen über Benutzeraktivitäten, Änderungen und andere relevante Ereignisse zu erfassen.

Background information

Audit logs are log files that are automatically generated to create a chronological record of events and activities within a system. They are essential for security monitoring as they can help to detect unauthorized access, diagnose system errors and meet legal requirements for documentation and reporting.

In Calenso, audit logs include various types of events, such as user logins, changes to appointments, creation of new time slots and more. These logs provide valuable insight into the usage and integrity of the system and allow administrators to quickly identify and respond to suspicious activity.

Audit logs are not only a means of security, but also a tool to improve system administration and user experience. By analyzing the logs, administrators can identify and fix common sources of errors, optimize system processes and improve overall efficiency.

Required subscription

This function is available for: Enterprise subscriptions.

The audit log function is only available in the dashboard for Enterprise customers. However, Calenso also saves audit logs for other subscriptions so that they can be accessed in the event of problems. 

Description of the function

Access to audit logs

To access the audit logs, proceed as follows:

Log in to the Calenso Dashboard.

Click on "Settings" in the bottom right-hand area on Audit Logs.

View of the audit logs

The overview of the audit logs contains chronological entries for each change to a setting that has been made.

Filter options

Calenso offers a user-friendly interface that allows you to filter your audit logs according to various criteria:

• Worker (Resources/employees): Select the specific employee whose activities you want to monitor.
• Tyep: Filter the logs according to the type of action, e.g. authentication (Auth), creation (Create), deletion (Delete) or update (Update).
• Source: Determine the source of the activities, such as "appointments" (appointments), "slots" (time periods of group appointments), "login" (registrations) and many more.

Log-Details

Each entry in the audit log contains detailed information about the respective action:

• Date and time: The exact time of the activity.
• Source: The area within Calenso in which the activity took place.
• Type: The type of action performed.
• Changed: Details of the changes made, which are known as "Raw" (raw data) and "Meta" (metadata) angezeigt werden können.
  • A click on Raw shows the original and changed values of the data.
  • A click on Meta displays extended information such as IP address, URL of the action, login type and user details.

View of the changed values after clicking on Raw.

View the metadata after clicking on Meta

Data export

Export of all audit logs

Calenso allows you to export all available audit logs for further analysis or archiving. This is done via the "Actions" button, where you have the option to download the data in Excel format.

Export of individual audit logs

Calenso also allows you to export individual audit logs for further analysis or archiving. This is done by clicking on Download in the line of the desired audit log.

Data retention and deletion

Audit logs are stored in Calenso for different periods of time, depending on the subscription, so that they can be accessed in the event of problems:

However, these logs are only accessible in the dashboard for Enterprise customers. For customers with other subscriptions, Calenso stores the logs internally so that they can access them if necessary, for example when troubleshooting.

Summary

Audit logs in Calenso provide a comprehensive way to monitor and track user activity and system changes. With the extensive filter options and detailed views, Enterprise customers can perform precise analysis and ensure security and overview of their account. For other subscriptions, logs are stored but not displayed in the dashboard to provide support in case of issues. The data is automatically deleted after the above-mentioned periods.