Table of contents
- What is the Round-Robin function?
- How do I activate the function?
- How can I exclude employees from the round-robin function?
Since version v4.20.0 Calenso supports the "Round-Robin" function.
What is the Round-Robin function?
With this feature, appointment bookings can be randomly distributed to the whole team. Instead of customers selecting a specific bookable resource, a resource is randomly pre-selected. This way, e.g. demo or support requests can be distributed evenly within a team.
As a result, the "Resources" tab is no longer displayed in the appointment booking widget.
How do I activate the function?
The function can be activated under Settings -> Booking widget Settings -> General -> "Activate round robin function".
How can I exclude employees from the round-robin function?
As soon as the round-robin function is activated, a new attribute appears when editing an employee/resource, with which the employee can be deactivated for the round-robin function. By default, every employee/resource is enabled for round-robin.
Settings -> Resources / Employees > Edit employees.