Lead and Follow-up Time for services

Created by Calenso Support, Modified on Mon, 4 Jan, 2021 at 10:01 AM by Calenso Support


Often there are services that require a certain amount of preparation and/or post-processing time. In order that your customers do not have to wait for you and you have enough time between appointments, you can activate Lead and follow-up times.

How to do it

  1. Go to "Services" in your settings.
  2. Activate the controller "Activate lead and follow-up times of services" (to the right, on green)

  3. Then click on "+" to create a new service or on the three dots in the upper right corner of an existing service and then click on "edit".

  4. Now you can individually set the lead and follow-up time in the dialogue box at the very bottom. The time is given in minutes. Then click on "Save".

Important to know!

If you have already entered services and will define the pre- and post-processing time at a later date, the value "0" for lead and follow-up time will be set for all existing services. There is no record of lead and follow-up time for all services.

If you enable lead and follow-up times, the setting "Allow multiple appointment-service selection in booking widget" in the booking widget settings (item 6) is automatically disabled. It is not possible to combine them.

Appearance for you and your customers

Your customers will only receive the appointment period in which the actual appointment takes place (without lead and follow-up time). 

Three appointments are inserted in your calendar. One each for the lead time, for the actual appointment and one for the follow-up time, if these have been defined. The appointments will also be added to your external calendar.

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