Add booking questions

Created by Calenso Support, Modified on Tue, 18 Jul 2023 at 04:52 PM by Calenso Support


Booking Questions are a useful tool to learn more about your customer at the time of booking or to obtain valuable information in advance. Here we explain how to create booking questions, what types of questions are available and how to use them.

Note: If you want to add a link, enter the following code:

<a href="" target="_blank">Hier</a>

Green part: Replace with your link.

Blue part: The link will open in a new tab or window so that the booking is not overwritten. 

Purple part: This text is displayed to the user and the link is added.


Thus, clicking on the link will open a new window.

Click on "+" next to booking questions to add a new booking question.  

The following field will open:


If you use multilingualism, check the first field. Here you can learn more about multilingualism.

Title and question

Give the booking question a title so that you can easily find the question again. This title will not be visible to your customer. Now you enter the question in the field with the same name. 

Booking question types

For the booking question type, you have a choice of different types:

Dropdown: You can define any number of answers to your question. The customer will be shown a drop-down, from which one can be selected.

Checkbox: If you want to confirm your terms and conditions, then create a checkbox booking question. You can enter as many answers as you like, of which several can be selected.

Text field: Your customers can send you a message in an open text field. This text field is larger and longer than the input field.

Input field: Your customers can send you a message in a single-line field. This field is limited to 255 characters. 

File Upload: Customers can send a picture or document file when booking an appointment. Click here for instructions.

Radio Button: If there are several options to choose from, but only one of them may be selected, the radio button is suitable for this.

Information: it is also possible to place information with different color highlighting in the booking questions.

Date selection: This gives the possibility to select a date from a calendar.

Number selection: A starting number is given and a range of how far up and down this number can be changed.

Image selection: When a selection needs to be displayed a bit more aesthetically in the form of images.

Card selection: With a better division of space, a selection can also be displayed framed with title and description.

You can find a more detailed description of the booking question types here.


No matter which booking question type you choose, the system will not select anything. So that the field is not simply empty, you enter a placeholder text. This text will appear in grey in the corresponding field.

Mandatory field

There are booking questions which you would like to have answered by your customers and those which are considered more as additional information. For this reason, you can define a question as mandatory by activating this field. This way the customer cannot make an appointment without this question being answered.

Apply to appointments and events

You can define for each booking question where it should appear. This way you can define whether the question should only appear for appointments or also for group appointments. If you create a group appointment, you can choose in the last step which questions should be asked for each group appointment.

If you would like to apply the booking question only to individual appointments or group appointments, then deactivate the field and add the question separately to the corresponding services. You can find out how this works here.

Click on "Save" to complete the creation of the booking question. 

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