Placeholders for Templates

Placeholder overview

Customer 

• CUSTOMER_ADDRESS 
• CUSTOMER_CITY 
• CUSTOMER_EMAIL 
• CUSTOMER_LANDINGPAGE (Overview of all appointments of the customer)
• CUSTOMER_LANGUAGE 
• CUSTOMER_LASTNAME 
• CUSTOMER_MOBILE 
• CUSTOMER_PRENAME 
• CUSTOMER_SALUTATION 
• CUSTOMER_STREET 
• CUSTOMER_ZIP 

Partner 

• PARTNER_NAME 
• PARTNER_PHONE 

Store (Filiale)

• STORE_CITY 
• STORE_EMAIL 
• STORE_LATITUDE 
• STORE_LONGITUDE 
• STORE_NAME 
• STORE_PHONE 
• STORE_PLACE 
• STORE_STREET 
• STORE_ZIP 

Appointment (Dienstleistungs-Termine)

• APPOINTMENT_APPLIED_COUPON (Applied discount for the appointment)
• APPOINTMENT_CANCEL_URL
• APPOINTMENT_CANCELLATION_HOURS (cancellation is allowed until X hours before the event)
• APPOINTMENT_CANCELLATION_REASON
• APPOINTMENT_CHARGED_PRICE 
• APPOINTMENT_COUPON_REDUCTION_AMOUNT 
• APPOINTMENT_ICS_FILENAME (Name of the calendar entry for the customer)
• APPOINTMENT_HOURS (Duration of the appointment)
• APPOINTMENT_LANDINGPAGE (Overview of the appointment)
• APPOINTMENT_LOCATION 
• APPOINTMENT_PARTNER_ICS_FILENAME (Name of the calendar entry for the partner)
• APPOINTMENT_PAYMENT_STATUS 
• APPOINTMENT_PAYMENT_TYPE 
• APPOINTMENT_PRICE 
• APPOINTMENT_REBOOK_REASON 
• APPOINTMENT_SERVICE_ABBREVIATION (
• APPOINTMENT_UNBLU_AGENT_DESK_CONVERSATION_LINK (Unblu co-browsing session link for agents (employees))
• APPOINTMENT_UNBLU_AGENT_SINGLE_VIEW_CONVERSATION_LINK (Unblu Co-Browsing session direct links for Unblu Agent-Desk)
• APPOINTMENT_UNBLU_CONVERSATION_ID (ID of Unblu Co-Browsing session)
• APPOINTMENT_UNBLU_VISITOR_DESK_CONVERSATION_LINK (Unblu Co-Browsing session link for customers)
• APPOINTMENT_UTM_SOUCRE
• APPOINTMENT_UUID (Identification code of the appointment)
• APPOINTMENT_ZOOM_CONFERENCE_PASSWORD (Zoom password for the meeting)
• APPOINTMENT_ZOOM_HOST_URL (Zoom Host Link)
• CONFERENCE_URL 
• DATE (Day.Month.Year)
• END (End time / Hours:Minutes)
• FROM (Start date + time / Day.Month.Year Hours:Minutes )
• SERVICES (Service name)
• START (Start time / Hours:Minutes)
• TO (End date + time / Day.Month.Year Hours:Minutes)
• APPOINTMENT_CUSTOMER_ICS_FILENAME (Filename for customer ics)
• APPOINTMENT_PARTNER_ICS_FILENAME (Filename for partner ics)
• APPOINTMENT_INTERNAL_COMMENT (Internal comment from the booking widget)        
• APPOINTMENT_REMARKS (Comment from the booking widget)

Appointment-Status (Terminstatus *)

• APPOINTMENT_STATUS_NAME (Name des Terminstatuses)
• APPOINTMENT_STATUS_DESCRIPTION (Beschreibung des Terminstatuses)
• APPOINTMENT_STATUS_CANCELLATION_REASON (Absagegrund für Terminstatus)
• APPOINTMENT_STATUS_COMMENT (Kommentar bei Terminstatus-Änderung)
• APPOINTMENT_STATUS_VERIFICATION_URL (URL, um den Status zu ändern)
• APPOINTMENT_STATUS_CHANGED_BY_WORKER (Mitarbeiter, welcher den Status angepasst hat)

Event (Gruppentermine)

• EVENT_CANCEL_URL 
• EVENT_CANCELLATION_REASON 
• EVENT_HOURS (Duration)
• EVENT_LANDINGPAGE (Event overview)
• EVENT_LOCATION 
• EVENT_REBOOK_REASON 
• EVENT_TITLE 
• EVENT_UNBLU_AGENT_DESK_CONVERSATION_LINK (Unblu co-browsing session link for agents (employees))
• EVENT_UNBLU_AGENT_SINGLE_VIEW_CONVERSATION (Unblu Co-Browsing session direct links for Unblu Agent-Desk)
• EVENT_UNBLU_CONVERSATION_ID (ID of Unblu Co-Browsing session)
• EVENT_UNBLU_VISITOR_DESK_CONVERSATION_LINK (Unblu Co-Browsing session link for customers)
• EVENT_UUID (Identification code of the event)
• EVENT_ZOOM_CONFERENCE_PASSWORD (Password for the Zoom meeting)
• EVENT_ZOOM_HOST_URL 
• SLOT_DATE (Day.Month.Year)
• SLOT_START ( Start time/ Hours:Minutes)
• SLOT_END (End time / Hours:Minutes)

Resource (Ressource)

• RESOURCE_BOOKING_LABEL 
• RESOURCE_LASTNAME 
• RESOURCE_MOBILE 
• RESOURCE_NAME 
• RESOURCE_PRENAME 
• RESSOURCE_USERNAME 

Broker*

• BROKER_CITY 
• BROKER_COMPANY
• BROKER_EMAIL 
• BROKER_LASTNAME 
• BROKER_PHONE 
• BROKER_PRENAME
• BROKER_STREET 
• BROKER_ZIP 

Customfield (added booking questions)

Example

• Message [CUSTOMFIELD_3139]

*Please reach out to the Calenso support for the Broker feature