Mass cancellations of appointments and group appointments

Created by Calenso Support, Modified on Tue, 17 Nov 2020 at 12:08 PM by Calenso Support

TABLE OF CONTENTS


What does this Smart Action do?

This Smart Action helps you to automatically cancel all appointments during a period of time. The customer is informed of the cancellation by e-mail. S/he will be informed of the reason, which you define in the form below.

The following actions are carried out for you:

  • The internal Calenso appointment is removed
  • The appointment in the external calendar (e.g. in Google Calendar) is removed
  • The customer receives a cancellation confirmation with the reason for cancellation
  • The payment will be refunded (if one was made)
  • The cancellation webhook is executed (if webhooks are enabled)



How do I activate this Smart Action?

Select "Smart Actions" in the navigation under "More":



Activate the "Mass cancellation of appointments" Smart Action by clicking the toggle before "Activate".



Then click on "Configure" to get to the detail page of the Smart Action.

Now you define a start and an end date. During this time period, cancellations of all appointments / group appointments will be triggered:


 

The customer then receives the following notification by e-mail (here another message for another case):


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article