How to Activate Mass Cancellations in Calenso

In this article, you will learn how to activate and configure mass cancelations in your Calenso dashboard. This feature allows you to automatically cancel all appointments in a certain time period and notify your customers efficiently. This saves time and ensures that all parties involved are properly informed.

What are Mass Cancellations?

Mass Cancellations is a smart action in Calenso that helps you automatically cancel all appointments during a specified time period. Customers will be notified via email, including the reason for the cancellation which you can define.

How to Activate Mass Cancellations 

1. Access Smart Actions

   • Log in to your Calenso dashboard.
   • Navigate to "Smart Actions" under the "More" menu.
     

2. Activate the Mass Cancellations Smart Action

   • Find the "Mass Cancellations of Appointments" Smart Action and toggle the "Activate" switch.
     

3. Configure the Smart Action

   • Click on "Configure" to access the detail page.
   • Set the start and end dates for the period during which appointments will be cancelled.
   • Define the cancellation reason that will be included in the email notification to customers.

4. Actions Performed

   • Internal Calenso appointments will be removed.
   • External calendar (e.g., Google Calendar) appointments will be deleted.
   • Customers will receive a cancellation confirmation email.
   • Payments will be refunded if any were made.
   • The cancellation webhook will be triggered if webhooks are enabled.